Terms and Conditions

Service Terms & Warranty

Prodigy Pest Solutions - Effective October 11, 2026 - Applies to all residential services booked online, by phone or in person.

What's included

Our corrective programs for mice, rats, German cockroaches, fleas, house ants, carpenter ants and bed bugs (Aprehend) include 3 visits: the initial treatment plus 2 follow-up visits, about 2 weeks apart. We schedule all 3 visits when you book.

Mouse and rat jobs include sealing gaps and holes smaller than a half dollar. Larger openings and repairs, like door sweeps, are quoted separately.

Prices include all materials and labor.

Your warranty

• Corrective programs above: 60-day warranty.
• Bed bug heat treatment: 45-day warranty.
• Termites: as written in your termite agreement.
• Inspections and single-visit services (such as a single mosquito and tick treatment) don't include a warranty.

The warranty period starts on the date of your first treatment, not the last follow-up. During the warranty, if the pest we treated is still active, we'll come back and treat it again at no extra charge.

To keep your warranty active:

• Complete the prep checklist before each visit and give us access on scheduled days.
• Let us know within 14 days of noticing activity, and within the warranty period.
• Fleas: have your pets treated by your vet the same day as our service.
• Bed bugs: a warranty visit requires finding live bed bugs. Bites or itching alone don't confirm activity.

The warranty covers only the pest and areas we treated. It doesn't cover pests coming from neighboring units or properties, or pests brought in after treatment (travel, guests, used furniture). Pest control reduces and controls pests; results depend on conditions in and around your home.

Residential Protection Plan

• The plan is prepaid for 6 or 12 months, paid in full, priced by the size of your home: a 6-month plan (2 quarterly visits) is $390 up to 1,000 sq ft, $450 up to 2,000 sq ft, $550 up to 3,000 sq ft and $650 up to 4,000 sq ft; a 12-month plan (4 quarterly visits, save 10%) is $702, $810, $990 and $1,170 for the same home sizes. For homes over 4,000 sq ft, call for pricing.
• Plan setup fee: 50% of your home's corrective service price, charged with the plan.
• Covered pests: ants, mice, rats, cockroaches and spiders.
• Optional add-ons for an additional fee, listed on your service agreement: mosquito and tick, stinging insects, occasional invaders and termites.
• Bed bugs are not covered by the Residential Protection Plan. They are covered only by the separate Bed Bug Care Plan (below).
• If covered pests show up between visits, we'll come back, inside if needed, at no extra charge.
• At the end of a 6- or 12-month term, the plan renews for the same length unless you cancel with 30 days' notice. Prepaid terms are non-refundable once started.

Bed Bug Care Plan

• Available only after we have treated your home for bed bugs.
• 1-year agreement with 4 Aprehend applications, spaced 90 days apart.
• Starts at $1,800 for the year; your price is confirmed before you sign.

Bed bug inspection

$295 plus tax. If we find bed bugs and you book treatment within 30 days, 50% of the inspection fee goes toward your treatment.

Prices and payment

• Our posted prices are starting prices. We confirm your final price before any work begins.
• Same prices across Philadelphia, Delaware, Montgomery and Chester Counties. No travel fees.
• Online bookings are paid in full by card to confirm your appointment.
• Sales tax is added where required.

Arrival windows

We arrive within a 4-hour window (8-12, 9-1, 10-2, 11-3 or 12-4). An early 7-8 AM window is also available. Our office confirms your window after you book.

Rescheduling and cancellations

• 48 hours or more before your window: reschedule or cancel for free. Prepaid amounts are refunded in full and usually show on your card in 5-7 business days.
• Less than 48 hours' notice: a $150 fee for regular services, or 50% of the invoice for bed bug services. We take the fee out of your prepayment and refund the rest.
• No access: If no one is home or we can't get into the service area during your arrival window, it counts as a late cancellation and the same fee applies.
• Late-cancellation fees aren't credited toward future service.

Our responsibility

We take care with every treatment and choose the products and methods needed to do the job. We're not responsible for pets, stains, discoloration, pre-existing conditions, or damage beyond reasonable care, or for issues caused by not following prep or safety instructions, except where caused by our gross negligence. Our liability is limited to the amount you paid for the service.

Questions

Text or call 267-603-1811 or email hello@prodigypestsolutions.com.